Slick-Ticket v2.0 Released

Many improvements across the board, mostly behind the scenes

I am proud to say that I have released version 2 of my open-source trouble-ticketing/help desk system Slick-Ticket. I wasn't initially planning on making a new release, but the program has become suprisingly popular with over 3,000 downloads and an actual (small) community of users which is great!

You can download Slick-Ticket v2.0 if you have never used it before. If you have already been using a previous version, you will need to replace your existing code with the patching program, run it, then download version 2. It does a few database modifications to cleanup the lack of seperation of markup/db which was done very poorly in a rush of the first version. As with any upgrade, I highly recommend you backup prior to running this upgrade!

improvements

  • Broke the dbi.cs class up into more discreet classes
  • Renamed many methods properly
  • Removed (non-user-added) markup from any of the database fields
  • Moved some markup from the code-behinid to the .aspx pages
  • Globalized and ready for translation
  • Added ability to possibly delete attachments/comments/tickets in the future
  • Introduced some more dependency injection
  • Code is now much more robust!
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