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Slick-Ticket Trouble Ticketing/Help Desk System

by naspinski 1/19/2009 3:25:00 AM

My first Open-Source Project!

This is a simple, to-the-point system. It was born out of loathing of the system that I was forced to use. It was tested in a live environment with hundreds of users and ultimately de-throned our expensive and bloated ticketing software. I really enjoyed developing this and my users and I really enjoy using it, I hope some other people out there like it.
  • Full Integrated with Active Directory means not another layer of permissions to add
  • Intuitive interface allows users to jump right in
  • Integrated help/faq system for administrators to inform users

Details

  • Utilizes .Net 3.5 (C#)
  • Asp.Net architecture built with Linq-to-SQL
  • Utilizes Asp.Net AJAX and the AJAX Control Toolkit
  • Completely customizable colors/themes
  • Installation program included, just load it on your machine and follow the directions

Requirements

  • SQL 2005 Database (SQLExpress works fine)
  • .Net 3.5
  • Active Directory

It is available for download at CodePlex. I also have a site up at http://slick-ticket.com with a demo site soon on the horizon.

Screenshots (Click for full-size images)

Settings interface for the administrator, including the theme customizer Adding a new ticket User profile, most data is pulled directly frorm AD (though you can change it)
*Also notice the different style with the sidebar on the opposite side
Integrated FAQ/Help section for information sharing Easy interface to view the tickets you are interested in View/comment a ticket in progress
*This is Licensed under the GNU General Public License version 2 (GPLv2)

Shout it kick it on DotNetKicks.com

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Comments

5/20/2009 1:01:27 PM

Alex Pusca
Tell me, there is a way of converting e-mail messages into tickets? 'cause that's the main purpose of me implementing your ticketing system. And thnx for everything, the install went pretty smooth

Alex Pusca ro

5/20/2009 1:30:22 PM

naspinski
No there is not... but it is my #1 priority as it has been requested many times - but, that is going to take a while since I will not be able to dedicate much time to it since I currently work 84 hours weeks (done in December '09). Unless someone out there would want to help out Smile

naspinski us

5/29/2009 8:09:33 AM

nakliye ankara
very nices article.
thank you all.

nakliye ankara

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