Slick-Ticket v2.0 Released 20 September 2009 naspinski Many improvements across the board, mostly behind the scenes I am proud to say that I have released version 2 of my open-source trouble-ticketing/help desk system Slick-Ticket. I wasn't initially planning on making a new release, but the program has become suprisingly popular with over 3,000 downloads and an actual (small) community of users which is great! You can download Slick-Ticket v2.0 if you have never used it before. If you have already been using a previous version, you will need to replace your existing code with the patching program, run it, then download version 2. It does a few database modifications to cleanup the lack of seperation of markup/db which was done very poorly in a rush of the first version. As with any upgrade, I highly recommend you backup prior to running this upgrade! improvements Broke the dbi.cs class up into more discreet classes Renamed many methods properly Removed (non-user-added) markup from any of the database fields Moved some markup from the code-behinid to the .aspx pages Globalized and ready for translation Added ability to possibly delete attachments/comments/tickets in the future Introduced some more dependency injection Code is now much more robust!